Frequently Asked Questions

About Us

When are you open?
We are open by event, Wednesdays - Sundays, 7:00 PM - Midnight.

Is this an all ages venue?
Hermann's Upstairs is a NO MINORS venue as it is a liquor primary license.

Do you have food service?
Not full service at this time but we look forward to bringing you food service in the near future.  For dinner, we recommend checking out the View Street Social which is located just below us!

When is the lounge open?
The lounge is open when an event is listed on this website.

What time do the doors open for main stage events?
Doors generally open at 7pm and show times vary between 8pm and 9pm starts.

How are you operated?
All of our venues on View Street are operated by the ARTS ON VIEW SOCIETY and your generous support.

   

Reservations

Can I reserve a specific table/seat?
Our shows are general seating, first come first served. 

Can we rent the club for a private function?
Yes. Please email us at bookings@hermannsjazz.com for more details.

What is your policy on refunds?
We only give refunds for COVID, extreme illness, or very special circumstances. 


Covid Policies

Vaccination Policy
As per BC PHO expired April 8th 2022.

Refunds due to Covid
If you need a refund due to Covid concerns or illness, please contact info@hermannsjazz.com. We ask that you give us at least 24 hours notice when possible.

What is your policy on masks?
Masks are no longer mandated.

 

Other Policies

Is smoking permitted in the club?
No. In 1996 The Capital Regional District (CRD) passed a bylaw restricting the smoking of cigarettes, pipes, cigars and now e-cigarettes in public places. This bylaw applies to Hermann's as it does to other clubs. Smoking is not permitted in the club.


Venue

Who does the ticket money go to?
Most of the ticket sales revenue goes directly to the artists with the venue taking a small percentage for operating costs.

Is there a cover charge for live events?
Yes, On some events we sell advance tickets on this website. We also have free admission events and donations are always welcome.

Do you have a dance floor?
Yes we do!

Accessibility

Do you have an elevator?
No, not yet. We are working on plans and funding for this project.

Where can I park my car?
There is parking available on the street (free after 6 PM) and in the nearby View Street Parkade (free on Sundays and after 6 pm).

 

Email

How often do you send out email to your mailing list?
Our calendar update is sent out weekly.

If I subscribe to your mailing list how will my e-mail address be used?
Hermann's uses your email address for sending our calendar and updates. We do not share, rent or sell our email list with any other organization. For more details see our privacy policy.

  

Musicians

I’m a musician. How can I book myself at Hermann’s Upstairs?
Contact us by email at bookings@hermannsjazz.com